FAQ

We specialize in premium perennial plants including flowering varieties (like Anemone, Aquilegia, and Aster), shrubs (such as Aronia and Almond), heirloom fruit trees (Apple and Apricot), and unique collections (including our Antiques and Animal/Pest Control selections). Our focus is on plants that return year after year with proper care.

Each plant—from delicate Amsonia to hardy Arborvitae—is hand-selected at peak shipping time and packed with climate-responsive materials. Our horticultural team uses specialized packaging techniques developed over years of international shipping to protect your plants in transit.

Yes! Our Antiques collection features rare and heirloom varieties, particularly in our fruit trees and ornamental plants. These are perfect for gardeners seeking unique specimens with historical significance.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.

While we don’t currently require accounts for purchases, you’ll receive tracking information via email for every order. For order history, please save your confirmation emails or contact us at [email protected].

We ship worldwide except to certain remote areas and most of Asia. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, please contact our customer service.

We offer two reliable options:

Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch (processing takes 1-2 business days). Ideal for time-sensitive plantings.

Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch. Perfect for larger orders where speed isn’t critical.

You’ll receive email notifications at every stage of your plant’s journey—from processing to delivery. Each email will include tracking information so you can follow your Aralia’s travels or anticipate your Astilbe’s arrival.

Your plants will arrive ready for planting with detailed care guides. We recommend:
– Watering immediately if soil appears dry
– Acclimating plants to local conditions over 2-3 days
– Planting during cooler parts of the day
Specific instructions vary by plant type—please refer to your included care guide.

We stand behind every plant we ship. If you’re unsatisfied with your order’s condition, please contact us within 15 days of delivery at [email protected]. We’ll happily arrange for replacement plants or a refund.

While we can’t guarantee plants’ performance in all growing conditions (as this depends on local factors), we do replace plants that arrive in poor condition or fail to establish with proper care. Please contact us with details about your situation—we’re gardeners too and want to help!

Our antique Apple and Apricot trees come with detailed planting instructions for optimal success. While we can’t control growing conditions, we replace any tree that fails to leaf out in its first season when planted according to our guidelines.

Each order includes detailed care instructions tailored to your plants. For additional resources, visit our website’s plant pages (like our Asclepias or Artemesia collections) which include growing tips. Our customer service team can also provide advice at [email protected].

Absolutely! Our collections (like pollinator-friendly Agastache with Asclepias) are designed to work well together. For personalized recommendations, email us with your garden conditions and vision—we love helping create beautiful, thriving plant communities.